You can report problems with an order by contacting us at [email protected] Write up your problem in detail and upload relevant photos. Sending photos as soon as possible can help avoid delays in reshipment. Problem reports must be submitted within 4 weeks after the product has been received.
Usually, the package is sent back to the return address. If the package was not returned to sender, please email [email protected] for assistance.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore we reserve rights to refuse returns at its sole discretion. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Any returns or problems that occur because of an error on our part will be handled at our expense. If you would like to exchange or return a product without any defect or due to a wrong size being ordered, please email [email protected] for assistance. Please do not attempt to return items without contacting us first.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We will cover the costs of reprinting and shipping a replacement order. We may ask get in touch with your local post office to try locating the lost order. Keep in mind that if tracking information states an order was delivered but you think you haven't received it, please contact [email protected]
If the package was marked as delivered by the carrier, but you have not received it yet: There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch." If the customer is unable to locate the package, a new order will need to be placed for reshipping. Please email [email protected] for these matters.
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. New shipping charges will be applied for orders that have been unclaimed at customs or had an incorrect address originally provided.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.
If something arrives damaged, send a photo of the damaged goods to [email protected], then we'll gladly send a replacement at no cost to you.
Packages sent out from our US fulfillment centers are returned to address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address: Lidostas parks, Marupes novads, Latvia LV-2167.
We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content. We also aim to develop our product catalog with sustainable clothing in mind.
The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won't diminish the quality of the embroidered design. We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, then you can use a brush with soft bristles. You can also check with the manufacturer directly or search YouTube for other recommendations.
It's important that you know how to take care of them in the best way possible! Printed apparel (direct-to-garment) Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners, or dry-clean the items. DTG-printed apparel can be tumble-dried on a low cycle, but hang dry works best. When it comes to ironing, use cool iron inside-out. Do not iron the print. Embroidered apparel Embroidered shirts also can be machine-washed cold and inside-out on a gentle cycle with a mild detergent and similar colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned. After washing, don't leave the clothing soaking, or lying in a pile while wet. Do not wring out the embroidered articles, but if you want to tumble-dry them, use a cool air setting. If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron. All-over printed apparel All-over printed apparel can be machine-washed cold with like colors, but without bleach. You can tumble-dry the apparel on low heat. It can't be ironed or dry-cleaned. All-over printed sweatshirts The all-over printed sweatshirts have a slightly different fabric. So while they can be machine-washed cold with like colors without bleach and ironed on low heat, they can't be tumble-dried or dry-cleaned. Sublimation apparel and towels Sublimation apparel and towels can be washed at any temperature, but we suggest cold/warm water. We also recommend washing the items with like colors, as the polyester fabric tends to make colors run. Bags Our all-over print backpacks need to be hand-washed, but after the wash they can be tumble-dried on low heat. The backpacks can't be bleached, ironed, or dry-cleaned. All-over print beach, tote and drawstring bags can be machine-washed without bleach on cold cycle. After washing, they can be tumble-dried on low heat. They can't be ironed, or dry-cleaned. Pillows The pillowcase itself can be machine-washed without bleach on cold cycle, and they can be tumble-dried on low heat. They can't be ironed, or dry-cleaned. The pillow insert should only be hand washed. Mugs Our white mugs are microwave and dishwasher safe. Matte black magic mugs, however, should only be hand-washed, and you can't put them in a microwave. Note that they're also prone to scratches, so be extra careful. Posters and Canvas To ensure that your posters and canvas last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft, dry cloth or a feather duster. Phone Cases Remove your case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air dry at room temperature.
Yes, there are! Almost all of our products are eligible for bulk discounts, with the exception of some recently added products, and the Gildan 64000—its budget-friendly price already makes this t-shirt perfect for ordering in bulk. What you should know: You're eligible for a discount if you order at least 25 of the same product. Feel free to mix product sizes, colors, and designs! The discount is applied automatically at checkout, and only to product prices. It can't be combined with other discounts (e.g. volume discounts). If you do not see the discount, please contact [email protected] before completing your order. The % off depends on the product and the amount you order—the bigger the order, the greater the discount.
In order for you to prolong the life of your custom print, we suggest following the care instructions below: Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean. Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print. Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric. We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process.
Currently, 6 states we are registered in have laws that make C.H.A.M.P.'s clothing items, including “sportswear” (such as leggings, shorts, rash guards and sports bras), non-taxable. These exemptions are: Massachusetts https://www.mass.gov/guides/sales-and-use-tax#tax-exempt-items-sales Clothing with a retail price $175 or less per item is non-taxable. C.H.A.M.P.'s leggings, shorts, rash guards and sports bras are non-taxable. Vermont https://tax.vermont.gov/exempt-items#clothing Clothing is non-taxable C.H.A.M.P.'s leggings, shorts, rash guards and sports bras are non-taxable. Pennsylvania https://www.revenue.pa.gov/FormsandPublications/FormsforBusinesses/SUT/Documents/rev-717.pdf Clothing is non-taxable C.H.A.M.P.'s leggings, shorts, rash guards and sports bras are non-taxable. Swimsuits and bikinis are taxable. Minnesota https://www.revenue.state.mn.us/sites/default/files/2011-11/FS105.pdf Clothing is non-taxable C.H.A.M.P.'s leggings, shorts, rash guards and sports bras are non-taxable. New Jersey https://www.state.nj.us/treasury/taxation/pdf/pubs/sales/su4.pdf Clothing is non-taxable C.H.A.M.P.'s leggings, shorts, rash guards and sports bras are non-taxable. Rhode Island http://www.tax.ri.gov/regulations/salestax/07-58.php Clothing with a retail price $250 or less per item is non-taxable C.H.A.M.P.'s leggings, shorts, rash guards and sports bras are non-taxable All non-apparel and accessories (like totes & bags) have no exemptions.
Proposition 65 is a law that requires all businesses to provide warnings to customers in California about significant exposures to chemicals that cause cancer, birth defects, or other reproductive harm. These are the products that contain the chemicals on the list: All-Over Print Athletic Long Shorts and Athletic Short Shorts can expose you to chemicals including Abiraterone acetate, which is known to the State of California to cause birth defects or other reproductive harm. Vintage Cap | Otto Cap 18-1248, Snapback | Otto Cap 125-978, 5 Panel Camper | Otto Cap 151-1098, Mesh Back Snapback | Otto Cap 154-1124, Knit Beanie | Otto Cap 82-480, Distressed Dad Hat | Otto Cap 104-1018, and Denim Hat | Otto Cap 18-204 can expose you to chemicals including BBP and/or Lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm.
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it's from the fixation agent.